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Friday,09-Oct-2015 05:06:14 AM   
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Anti Virus & Anti Theft Application


1 Year Theft & Accidental Damage Coverage

* For maximum 2 days old handset - purchase date / delivery date (online ordered)

How much I need to pay?

Handset between Rs 1500 to Rs 30000 = Rs 7.50% of handset invoice cost

Handset between Rs 30001 to Rs 45000 = Rs 6.50% of handset invoice cost

Handset between Rs 45001 to Rs 70000 = Rs 6.00% of handset invoice cost

# Plan Starts from Handset Purchase / Order Date

Rs 150/- charges extra for Cash On Delivery (Delhi / NCR only)

Copy of delivery sheet required as proof for online orders.


a. 1 year Coverage Period

b. Screen Damage

c. Touch Damage

d. Water Damage

e. Total Damage / Non Repairable

f. Other Major Repair

g. Theft

h. Burglary

i. Stolen

j. Compensation upto 85% for repair claims

k. Compensation upto 80% for theft claims

l. Mobile Safety Application

m. Anti Virus

n. Anti Theft app

Plan for maximum 02 days old handset (purchase / delivery date)
Handset Purchased Online Covered

Terms & Conditions


Questions and Answers (FAQ's)

Q1.What all is included in this plan and its duration?

You will get following features in this plan

A. Mobile Safety Application (Anti Virus, Anti Theft and URL filter for 1 year)# handset above Rs 7000/- only

B. 1 year FREE Mobile insurance against Theft & Accidental Damage.

Q2. Which all mobile brands are accepted?

All buyers of new mobile handsets from local retailer or online stores (Flipkart, Snap Deal, Amazon etc) can take this plan. Following brands are accepted - APPLE , SAMSUNG , SONY , LG, KARBONN , MICROMAX, NOKIA, BLACKBERRY, LENOVO, MOTOROLA , HTC , LAVA, XOLO, OPPO VIDEOCON, ALCATEL, PANASONIC, GIONEE, XIAOMI, ASUS, I BALL , DELL , HP, INTEX, HUAWEI, CELKON , MAXX, ONIDA, SPICE and all other brands that provide 1 year manufacturer warranty.

Q3. Documents required for Theft & Accidental Damage claims?

Theft & Burglary – a. Claim Form duly filled in
b. Original mobile phone purchase invoice
c. Claim intimation acknowledgement
d. Copy of complaint letter to the nearest police station with their numbered acknowledgement (e.g. CSR)
e. Letter of Indemnity
f. Untraced report as per insurance company requirement.

Accidental Damage (Repair work must start only after approval else claim will be rejected)a. Claim form duly filled in
b. Original mobile phone purchase invoice
c. Claim intimation acknowledgement
d. Two photographs of damaged mobile handset – Screen photo & IMEI no on screen
e. Repair estimate letter issued by authorized service centre & Repair / Replacement Bill or Invoice with cause of loss certificate
f. Proof of expenses incurred on repairs / replacement. g. Survey Report in case of claim amount above Rs 15000/-

Note -* a. After approval from insurance company you need to pay first at the service centre and then you will get reimbursement from insurance company.

Q4. Compensation & Depreciation chart for payments?

For Repair - customer will get approx up to 85-90% of the repair bill. For Theft, Burglary & Total Damage / Non Repairable claims depreciation as per table A will be deducted. You will get payment within 21-25 working days after sending all original documents by courier.

Note: a. Maximum of 2 repair claims will be payable
b. If repair cost or maximum liability at the time of loss exceeds 75% of the invoice value then the claim will be settled on Total Loss basis under BER (Beyond Economic Repair)
c. No repair work should be started before getting written approval / survey done from Insurance Company.
d. Total paid cost of claims must not exceed 85% of handset value.


Time since Handset Purchase Date
(Theft & Non repairable)

Depreciation Rates
(You will get payment after deducting below %)


First 90 days



91 to 180 days



181 days to 1 year


d. Items that are not covered - - a. Accessories or components like battery, charger, hands free, memory card, Sim Card, data cable etc.
e. Cost of accessories will be deducted (5%) separately from theft and total loss claims. f. . Intimation of claim must be given within 48 hours to WA else claim can be rejected.

Q5. When my plan will get activated?

A5.Your plan will get activated after 3 days of buying the handset. You can check plan activation on

General Conditions:

Owner: The person named in the Handset Purchase Invoice

Territorial Limits : India

Meanings: Accidental Damage – damage due to the insured product due to unintentional drop or collision of the insured product or any object falling on the insured product or due to accidental external means.

Burglary – forcible, violent entry/exit-evidencing the act of Burglary.

Theft – would mean dishonestly taking away property (insured mobile phone device) out of the possession of the insured person without the person's consent. Theft will be defined as per relevant sections of the Indian Penal Code and will include but not limited to burglary, housebreaking, robbery and dacoity.


WA shall not be liable in respect of:

1. Theft or Damage arising outside India.

2. Loss, damage and / or liability caused by or arising out of the willful act or willful neglect or gross negligence of the insured or his responsible representatives.

3. War, invasion, act of foreign enemy, hostilities or war like operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, riot, strike, lockout and malicious damage, civil commotion, military or usurped power, martial law, conspiracy confiscation, commandeering, a group of malicious persons or persons acting on behalf of or in connection with any policitical organization.

4. Nuclear reaction, Nuclear radiation or Radioactive contamination from any source whatsoever

5. Accident, loss, damage and / or liability resulting from overload, experiments or tests requiring the imposition of abnormal conditions.

6. Any loss of or damage to any electronic data and / or mobile phone software / operating system, storage media, data/records or similar intangible items unless damage to or loss insured item is covered within terms and conditions of policy.

7. Loss or damage caused by electrical or mechanical breakdown; electrical failure or short-circuit

8. Theft committed by insured's family member, domestic servant, employee and / or responsible representative.

9. Loss or damage which is covered under supplier, dealer or manufacturer's warranty.

10. Loss due to mysterious disappearance, misplace / lost / forgotten.

11. Theft from any car except car is fully enclosed saloon type having at the time all the doors, windows and other opening securely locked and properly fastened.

12. Company shall not be liable for any loss or damage of which no notice has been received by the Company within seven days of the occurrence.

13. Repairs and maintenance carried out by anyone other than a repairer nominated by the Manufacturer / Warranty Asia.

14. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.

15. Software problem.

16. If any claim made under the plan be fraudulent in any respect, all benefit under the plan shall be forfeited.

17. Theft or Accidental damage to the Equipment whilst on loan / given for use to any third party (friends / relatives).

18. Any damage to the handset due to electric surges, voltage fluctuation, short circuit or explosion of battery.

19. Any damage to the PCB of handset due to mishandling of charging jack / pins / usb / charging slot.

20. Any damage or issue related to camera (front / back).

21. Warranty Asia & Insurance Company will not be liable for any kind of consequential loss due to handset theft / damage.

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