Mobile Phone Insurance, Laptop Insurance, iPod Insurance, Other Device Insurance
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Now Warranty Asia App is available on Google Play store. You can buy policy through app for maximum 30 days old handsets.
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MOBILE PHONE & PERSONAL SAFETY PAKAGE

PACKAGE INCLUDES

Download Warranty App

FREE 12 Months Theft & Accidental Damage Coverage

+

3 Months Extended Warranty Coverage

+

Personal Accidental Death Coverage – 1 Lakh #
(#owners of handset Rs 9001 & above only)

* For maximum 3 days old handset – (purchase date / delivery date)

What is the cost of safety package?

Cost of package is Rs 10.00% of handset invoice cost

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BENEFITS OF PLAN

a. 12 Months Coverage Period

b. Screen Damage

c. Touch Damage

d. Water Damage

e. Total Damage / Non Repairable

f. Other Major Repair

g. Theft

h. Burglary

i. Stolen

j. Compensation upto 85% for repair claims

k. Compensation starting from 75% for theft claims

l. Personal Accidental Death Coverage – 1 Lakh

m. 3 Months Extended Warranty

Plan for maximum 02 days old handset (purchase / delivery date)
Handset Purchased Online Covered

Terms & Conditions

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Questions and Answers (FAQ's)

Q1.What all is included in this plan and its duration?

You will get following features in this plan

A. 12 Months FREE Mobile insurance against Theft & Accidental Damage.

B. 3 Months Extended Warranty

C. Personal Accidental Death Coverage – 1 Lakh (owners of handset Rs 9001 & above)

Q2. Which all mobile brands are accepted?

All buyers of new mobile handsets from local retailer or online stores (Flipkart, Snap Deal, Amazon etc) can take this plan. Following brands are accepted - APPLE , SAMSUNG , SONY , LG, KARBONN , MICROMAX, NOKIA, BLACKBERRY, LENOVO, MOTOROLA , HTC , LAVA, XOLO, OPPO VIDEOCON, ALCATEL, PANASONIC, GIONEE, XIAOMI, ASUS, I BALL , DELL , HP, INTEX, HUAWEI, CELKON , MAXX, ONIDA, SPICE and all other brands that provide 1 year manufacturer warranty.

Q3. Documents required for Theft & Accidental Damage claims?

Theft & Burglary – a. Claim Form duly filled
b. Original mobile phone purchase invoice
c. Claim intimation acknowledgement
d. Copy of complaint letter to the nearest police station with their numbered acknowledgement (e.g. CSR)
e. Letter of Indemnity f. untraced report as per insurance company requirement. g. Govt. ID Proof h. Sim Block letter / Duplicate reissued written proof

Accidental Damage (Repair work must start only after approval else claim will be rejected)a. Claim form duly filled
b. Original mobile phone purchase invoice
c. Claim intimation acknowledgement
d. Two photographs of damaged mobile handset – Screen photo & IMEI no on screen
e. Repair estimate letter issued by authorized service centre & Repair / Replacement Bill or Invoice with cause of loss certificate f. Proof of expenses incurred on repairs / replacement.
f. Proof of expenses incurred on repairs / replacement.
g. Survey Report in case of claim amount above Rs 15000/-
h. Govt ID Proof

Q4. Compensation & Depreciation chart for payments?

For Repair – customer will get approx 85% of the repair bill. For Theft, Burglary & Total Damage / Non Repairable claims depreciation as per table A will be deducted + Claim calculation will be done on Current Market Value of similar make / model at the time of claim. You will get payment within 30-35 working days after sending all original documents by courier.

Note: a.Maximum of 2 repair claims will be payable
b. If repair cost or maximum liability at the time of loss exceeds 75% of the invoice value then the claim will be settled on Total Loss basis under BER (Beyond Economic Repair)
c. No repair work should be started before getting written approval / survey done from Insurance Company.
d. Total paid cost of claims must not exceed 80% of handset value.
e. Cost of accessories will be deducted (5%) separately from theft and total loss claims.
f. Intimation of claim must be given within 48 hours to WA else claim can be rejected.

A

Time since Handset Purchase Date
(Theft & Non repairable)

Depreciation Rates
(You will get payment after deducting below %)

1

First 90 days

20%

2

91 to 180 days

30%

2

181 days to 1 year

55%

Q5. Items that are not covered?

A5.a. Accessories or components like battery, charger, hands free, memory card, Sim Card, data cable etc

Insurance Terms and Conditions:

Property / Equipment : Brand new portable devices including Smart phones & Tablets as evidenced by relevant proof of purchase, provided that it has legal IMEI identification and / or Serial Number and / or it is fitted and used with SIM Card (being a card or other medium carrying the Owners identity, issued to the Owner/Owner’s spouse or Owners dependent children’s; from the time the Owner legally purchased the phone for valid consideration.

Owner: The person named in the Handset Purchase Invoice

Territorial Limits : India

Meanings: Accidental Damage – damage due to the insured product due to unintentional drop or collision of the insured product or any object falling on the insured product or due to accidental external means.

Burglary – forcible, violent entry/exit-evidencing the act of Burglary.

Theft – would mean dishonestly taking away property (insured mobile phone device) out of the possession of the insured person without the person’s consent. Theft will be defined as per relevant sections of the Indian Penal Code and will include but not limited to burglary, housebreaking, robbery and dacoity.

GENERAL CONDITIONS APPLYING TO ALL SECTIONS:

1. Responsibilities – National Insurance Company – Claim approval / Rejections and payments.

2. No legal / financial liability for claim approval / payments with Warranty Asia Pvt Ltd or the dealers / distributors of this plan.

3. For Personal Accident Death Coverage read National Insurance Co Ltd terms and conditions. WA or Dealer / Distributor not liable for PA claims. Coverage for PA claims will start after minimum 4 days of buying the plan.

4. The Owner shall:-
a. take all reasonable steps within his power to minimize the extent of the loss or damage; and shall:-
i. keep the handset in a proper state of maintenance and repair; ii. use the handset in accordance with manufacturers’ instructions and maintenance recommendations.
b. Notify Police / service provider as soon as possible about any theft / misplacing to the covered handset - in any event within 48 hours.
c. Notify Administrator by email / letter as soon as possible (maximum 48 hours) about any accidental damage / theft to the covered handset.
d. Preserve the damaged or defective parts and make them available for inspection by an official or surveyor of the company; furnish all such information and documentary evidence as the Company may require.

5. WA may take such proceedings as they think fit in the name of the Owner to enforce any rights and remedies against, or obtain relief or indemnity from, other parties to which the WA shall be or may become entitled or subrogated.

6. Any dispute regarding interpretation of the terms, conditions and exceptions of this protection plan shall be determined in accordance with the law and practice of a court of competent jurisdiction within Delhi only.

7. Complete documents must reach office address within 21 days of approval else compensation will be rejected.

8. Payment once made is non refundable.

GENERAL EXCLUSIONS APPLYING TO ALL SECTIONS:

WA shall not be liable in respect of:

1. Theft or Damage arising outside India.
2. Loss, damage and / or liability caused by or arising out of the willful act or willful neglect or gross negligence of the insured or his responsible representatives.
3. War, invasion, act of foreign enemy, hostilities or war like operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, riot, strike, lockout and malicious damage, civil commotion, military or usurped power, martial law, conspiracy confiscation, commandeering, a group of malicious persons or persons acting on behalf of or in connection with any political organization.
4. Nuclear reaction, Nuclear radiation or Radioactive contamination from any source whatsoever
5. Accident, loss, damage and / or liability resulting from overload, experiments or tests requiring the imposition of abnormal conditions.
6. Any loss of or damage to any electronic data and / or mobile phone software / operating system, storage media, data/records or similar intangible items unless damage to or loss insured item is covered within terms and conditions of policy.
7. Loss or damage caused by electrical or mechanical breakdown; electrical failure or short-circuit
8. Theft committed by insured’s family member, domestic servant, employee and / or responsible representative.
9. Loss or damage which is covered under supplier, dealer or manufacturer’s warranty.
10. Loss due to mysterious disappearance, misplace / lost / forgotten.
11. Theft from any car except car is fully enclosed saloon type having at the time all the doors, windows and other opening securely locked and properly fastened.
12. Company shall not be liable for any loss or damage of which no notice has been received by the Company within seven days of the occurrence. 13. Repairs and maintenance carried out by anyone other than a repairer nominated by the Manufacturer / Warranty Asia.
14. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.
15. Software problem.
16. If any claim made under the plan be fraudulent in any respect, all benefit under the plan shall be forfeited.
17. Theft or Accidental damage to the Equipment whilst on loan / given for use to any third party (friends / relatives).
18. Any damage to the handset due to electric surges, voltage fluctuation, short circuit or explosion of battery.
19. Any damage to the PCB of handset due to mishandling of charging jack / pins / usb / charging slot / memory card slot.
20. Any damage or issue related to camera (front / back).
21. WA & Insurance Company will not be liable for any kind of consequential loss due to handset theft / damage.

 
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